摘要

高职院校的社会服务职能正从学历教育向面向行业企业的技术技能服务延伸。苏州作为江南茶文化重镇，职业院校依托茶艺与旅游管理专业优势，为企业提供茶艺培训服务，既是履行社会服务职能的现实路径，也是深化产教融合的有效载体。本文以苏州信息职业技术学院与吴江超力纺织有限公司合作的员工茶艺培训横向项目为实证案例，在梳理需求逻辑的基础上，构建了以横向技术合同为契约载体、“需求识别—协同供给—理实交付—持续改进”四环节闭环的茶艺培训服务模式，并提炼出契约化对接、校企协同、理实一体、持续迭代四项机制。案例表明，该模式在提升企业员工人文素养与茶文化认同方面成效显著（总体满意度92.5%），并通过技术合同认定登记、经费佐证与结项验收实现了服务的规范化与可持续。文章最后从分层课程、混合式供给、评价量化与领域拓展四个方面提出优化路径，为职业院校开展同类社会服务提供了可复制的参考框架。

Abstract

Vocational colleges are extending their social service function from diploma education to enterprise-oriented technical and skill services. As a hub of Jiangnan tea culture, Suzhou enables its vocational colleges to leverage tea art and tourism management programs to deliver tea art training to enterprises, serving both as a practical pathway to fulfill the social service mission and an effective vehicle to deepen industry-education integration. Taking the employee tea art training project jointly conducted by Suzhou Vocational Institute of Information Technology and Wujiang Chaoli Textile Co., Ltd. as a case, this paper constructs a four-stage closed-loop service model—demand identification, collaborative supply, theory-practice delivery, and continuous improvement—anchored by a formal technical service contract, and identifies four mechanisms: contractual docking, school-enterprise collaboration, theory-practice integration, and iterative upgrading. The case shows that the model significantly improves employees' humanistic literacy and tea culture identity (overall satisfaction 92.5%) and achieves standardized, sustainable service through contract registration, fund verification, and project closure. Optimization paths are proposed from four aspects.

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